Privacy & Security
Effective Date: 1st March 2026
At The Pathways Group, we are committed to protecting your privacy and safeguarding your personal information. We recognise that trust is fundamental to every relationship, and we take our responsibility to collect, use, store, and protect your information seriously.
This Privacy & Security Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, enrol in our programmes, engage our services, or otherwise interact with us.
Our Commitment
We are committed to:
- respecting your privacy;
- collecting only the information necessary to provide our services;
- handling your personal information responsibly and transparently;
- protecting your information through appropriate security measures; and
- complying with applicable privacy and data protection legislation, including the Protection of Personal Information Act (POPIA) where applicable.
Information We Collect
Depending on your interaction with us, we may collect:
Personal Information
- Name
- Email address
- Telephone number
- Company or organisation
- Job title
- Billing information
- Communication preferences
Programme Information
When you register for a programme, workshop, coaching engagement, or online course, we may collect information relevant to your participation, including registration details, attendance records, and course progress.
Website Information
When you visit our website, we may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Cookies and similar technologies
This information helps us improve the performance, functionality, and user experience of our website.
How We Use Your Information
We use your information to:
- provide our services and programmes;
- process registrations and payments;
- communicate important information regarding bookings or courses;
- deliver learning resources and digital products;
- respond to enquiries;
- improve our website and services;
- send newsletters, updates, or marketing communications where you have provided consent; and
- comply with legal or regulatory obligations.
We will only use your information for purposes that are consistent with the reason it was collected or as otherwise permitted by law.
Marketing Communications
If you subscribe to our mailing list, you may receive updates about:
- new programmes;
- workshops;
- events;
- articles;
- resources; and
- organisational news.
You may unsubscribe from our marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Sharing Your Information
We value your trust and do not sell, rent, or trade your personal information.
We may share information only where necessary with trusted service providers who assist us in operating our business, including:
- payment processors;
- email communication platforms;
- website hosting providers;
- learning management systems; and
- other technology partners who help us deliver our services.
These providers are required to protect your information and use it only for the services they provide on our behalf.
We may also disclose information where required by law or where necessary to protect our legal rights.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from:
- unauthorised access;
- misuse;
- alteration;
- disclosure;
- accidental loss; and
- destruction.
While we take reasonable steps to safeguard your information, no online system or electronic transmission can be guaranteed to be completely secure. We encourage you to use strong passwords and protect your own account information.
Cookies
Our website may use cookies and similar technologies to:
- improve website performance;
- remember user preferences;
- analyse website traffic;
- understand visitor behaviour; and
- enhance your browsing experience.
Most web browsers allow you to control or disable cookies through your browser settings.
Your Rights
Depending on applicable privacy legislation, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of information where appropriate;
- withdraw consent for certain processing activities;
- object to certain uses of your information; and
- lodge a complaint with the relevant data protection authority.
To exercise these rights, please contact us using the details below.
Data Retention
We retain personal information only for as long as necessary to:
- provide our services;
- meet legal or contractual obligations;
- resolve disputes; and
- maintain appropriate business records.
When information is no longer required, it is securely deleted or anonymised where appropriate.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our services are intended for adults and organisations. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.
Changes to This Policy
We may update this Privacy & Security Policy from time to time to reflect changes in legislation, technology, or our business practices.
The latest version will always be available on our website, and the Effective Date at the top of this page will indicate when the policy was last updated.
Contact Us
If you have any questions about this Privacy & Security Policy or how we handle your personal information, please contact us.
The Pathways Group
Website: https://thepathwaysgroup.com
Email: info@thepathwaysgroup.com
Phone: +27 726005061
Business Address: 39 Hilton Rd, Cape Town, South Africa